Frequently Asked Question
Have questions? Explore Below
Ordering and Shipping
How can I track my order?
Once your order is shipped, our team will share the tracking number with you. You can use this number to track your order on the courier's website.
What is the estimated delivery time for my order?
The estimated delivery time is within 2-4 working days (excluding Sundays and public holidays), throughout India.
Do you deliver to my location?
We currently provide Pan India delivery. If you need more clarity, please contact our customer support for assistance.
Can I cancel my order after it has been placed?
Yes, you can cancel your order before it is shipped. Please contact our customer support at [phone number] or [email address] to initiate a cancellation
Can I modify my order after it has been placed?
Yes, you can modify the order within 12 hours once the order is placed. In case of a holiday, you can modify it on the next working day.
Are there any shipping charges?
- We provide free shipping PAN India for orders above Rs.499/- with no additional tax or charges.
What should I do if I receive an incorrect or missing item?
If you receive an incorrect or missing item, please contact our customer support within 48 Hours of delivery with your order number and details of the issue.
Payment FAQ's
What payment methods do you accept?
We accept [list of accepted payment methods, e.g., credit cards, debit cards, net banking, digital wallets].
Can I use gift cards or coupons on your website?
We currently don't accept gift cards. However, you can save money with coupon codes found on our website or by using your loyalty program discounts during checkout.
How do I apply a coupon code?
There is a designated field for entering coupon codes during the checkout process. Enter the code and click "Apply" to avail the discount.
What is the minimum order value for free shipping?
The minimum order value for free shipping is Rs.499.
Do you offer EMI options? If yes, what are the terms?
Yes, we offer EMI options in partnership with CCAvenue. You can choose the EMI tenure during the checkout process. Please note that EMI eligibility is subject to credit checks.
Product Information
Where can I find detailed product specifications?
Detailed product specifications are available on the product page.
How can I check the availability of a product?
Product availability is indicated on the product page. You can also contact our customer support for real-time availability.
Where can I read product reviews?
Product reviews are available on the product page.
What is the warranty period for your products?
All the IZI Products come with a 1-year warranty (main products) and a 6-month warranty for accessories, starting from the purchase date.
What is your return policy?
- Our return policy can be found on our returns page.
Customer Support
How can I contact customer support?
You can contact our customer support via phone at 7470392241, email at customer@izicart.com, or through our live chat
What are your customer support hours?
Our customer support is available from 10:00 AM to 06:00 PM (business days)
Do you offer live chat support?
- Yes, we offer live chat support during our business hours.
How can I check my order status?
- You can track your order by logging into your account or check the tracking link shared on your WhatsApp.
How do I reset my password or update my account information?
To reset your password or update your account information, log in to your account and follow the on-screen instructions.