Geographic Scope: This warranty is applicable only in India for IZI consumer products purchased through authorized IZI websites.

Coverage: The warranty is valid for the original end-use purchaser or the person who received the product as a gift from the original purchaser. The warranty is non-transferable.

Duration: IZI provides a limited warranty for ONE year from the date of purchase.

Coverage: During this period, IZI warrants that the product and its components will be free from defects in workmanship and materials.

Service Options: IZI may:

• Repair or replace the covered product and its components at no charge for parts or labor.
• Refund the price of the covered product, subject to depreciation based on the purchase price, prorated over the remaining warranty period.

We outline the warranty terms, steps to take if your product needs repair, and how to contact our repair department.

Warranty Information

• Warranty coverage: We offer a 1-year warranty against manufacturing defects. Physical damage is subject to paid repair service.
• Proof of purchase: Specify what is required as proof of purchase for warranty claims (receipt, order number, etc.).
• Warranty claims process: After filling out this form, our team will connect with you on the next working day.

Types of Repairs

• Hardware Repair: We specialize in fixing physical components of your device, such as the screen, battery, camera, and internal parts.
• Software Issues: Our technicians can troubleshoot and resolve software-related problems, including operating system glitches, app malfunctions, and data recovery.

Repair Process

• Diagnosis: Our skilled technicians will thoroughly examine your device to identify the issue.
• Repair: Once the problem is diagnosed, we'll proceed with the necessary repairs, using high-quality parts.
• Testing: Your device will undergo rigorous testing to ensure the repair was successful and the device functions properly.
• Return: Once the repairs are complete, we'll ship your device back to you or notify you for pickup.

Repair Costs

Repair costs vary depending on the nature of the issue, the parts required, and labour involved. We'll provide a detailed estimate before starting any repairs. Our pricing includes:

• Parts: The cost of replacement components.
• Labor: The time and expertise of our technicians.
• Diagnostic fee: A fee for assessing the issue (may be waived if repairs proceed).

Repair Turnaround Time

Our goal is to complete repairs as quickly as possible. The turnaround time depends on the complexity of the issue and parts availability. We'll provide an estimated timeframe during the diagnosis process.

Contact Information

• Repair department contact: Our teams are available Monday to Saturday, 10 AM to 6 PM.
• Support hours: 10 AM to 6 PM.

Why Choose Our Repair Service?

• Expert technicians: Our skilled team specializes in all our product repairs.
• Genuine parts: We use only authentic replacement parts.
• Quick turnaround: We strive to complete repairs efficiently.
• Excellent customer service: Your satisfaction is our priority.

For more in-depth warranty information, please visit our warranty page.

Warranty claims process: After filling out this form, our team will connect with you on the next working day.

Documentation: To avail of warranty service, you must provide a copy of the invoice or bill of sale to IZI. The original invoice may also be required.

Repair or Replacement: IZI will address any defects within a reasonable period, as per our terms and conditions.

The warranty does not cover:

• Physical Damage: Accidents, unreasonable use, abuse, neglect, mishandling, water damage, fire damage, internal PCB burns due to overcharging, battery puffing due to mishandling or improper storage, or acts of God.
• Cosmetic Damage: Includes wear and tear or deterioration of accessories.
• Unauthorized Repairs: Repairs by unauthorized service centers or the use of third-party products not approved by IZI.
• Altered Serial Numbers: The warranty is void if the factory-applied serial number has been altered or removed.

Warranty Terms: Warranty terms for non-IZI products may vary and will be subject to the respective manufacturer’s policies.

Replacement: For obsolete or discontinued products, IZI reserves the right to replace them with equivalent or upgraded models. The cost of such replacements will be less than the original purchase price.

Costs: Any expenses related to the installation, removal, or shipping of the product to and from IZI or authorized service centers are the responsibility of the purchaser.

Unauthorized Repairs: Repairs attempted by unauthorized centers will void the warranty.